An Empirical Study on Service Quality of Hospitals With Respect To Education


There is strong relation between the Education and the Hospital. Education affects the people perception towards service quality of hospitals. The choice of hospital depends on the literacy level of a person. Education is morale mental and physical skills to do any type of work or service.Quality of any product and service is directly depends on the performance, accessibility and durability.  Quality is one of the most important parameter in differentiating the services. In this study expectations of people of different level of education of two different cities Ahmedabad and Ujjain have been taken and analysed. The sample size is 300 in which 66 are school level educated and 262 are college level educated responded. The primary data is collected by a structured questionnaire.

Keywords: Service quality, Perception, Expectation, Education.

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