Total Quality Management as a Process of Ongoing Improvement

TQM is a management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. TQM is a strategy for continuously improving performance at all levels and in all areas of responsibility. TQM has been widely used in manufacturing, education, government, and service industries. In this research paper I am going to discuss about the TQM that how the TQM act important role in any an organization as a process of ongoing improvement. This research paper is base on secondary data which has been collected from books, journals, magazines, newspaper, internet etc.