A Comparative Study of Job Satisfaction in Nationalized and Private Banks

Introduction: Job Satisfaction (JS) 

“Satisfaction is person’s feelings or state of mind of pleasure or disappointment resulting from the nature of work or comparing perceived performance or outcome in relation to his or her expectations.”(Philip Kotler 2007).

The term job satisfaction was brought to limelight by Hoppock (1935). He reviewed 32 studies on job satisfaction conducted prior to 1933 & observed that job satisfaction is a combination of psychological, physiological & environmental circumstances that cause a person to say. 'I am satisfied with my job'. Locke (1976) defines job satisfaction as a "pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences". To the extent that a person's job fulfils his dominant need & is consistent with his expectations & values, the job will be satisfying. Rue and Byarse, (1992), refer to job satisfaction as an individual mental state about the job. Robbins et al., (2003) add that an individual with high job satisfaction will play a positive attitude towards their job, and the individual who is dissatisfied will have a negative attitude towards the job.


The significance of job satisfaction is now universally recognized. Research shows that work itself, equitable rewards ,promotions , supportive working conditions , supportive colleagues, communication, training and development , performance appraisal, employee involvement, employment security and recognition for performance influence job satisfaction. Satisfied employees tend to be more productive, creative and committed to their employers, and recent studies have shown a direct correlation between employee retention and job satisfaction. It can create work-environments that attracts, motivates and retains hardworking individuals will be better positioned to succeed in a competitive environment that demands quality and cost –efficiency.

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