Home | Darpan | Volume 5 | Issue 3 Jul-Sept 2012 | Quality Improvement Program (QIP)

Quality Improvement Program (QIP)

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Quality Improvement Program (QIP)

5.7.12- Dr CA P.K. Jain (10:30-11:30)

Topic: Organizational Citizenship (QIP Philosophy)

To overcome hesitation, to float healthy competitive feeling among all, to overcome hesitation, to enhance presentation skills, knowledge sharing, to bring qualitative change, to help grade the knowledge, to get insight with the strength and weakness into oneself, to boost confidence, to come out from stage fright, team building, to become organizational citizen, to carry some value addition to home, to transmit value addition to our students.



Adaptability, multitasking, hardworking, self monitor, learner, without politics, stress managers, self motivated, loyal, ready to work beyond traditional model of 10-5, creative, full of enthusiasm, positive attitude, hardworking, taking ownership in the job, trying to convert their potential into performance, ability to work in a team with dedication, determination and discipline, character, conviction, confidence and  commitment.



We can see better with open eyes, can hear better with open ears and can work better with open mind.


We respect each other, maintain décor, understand responsibilities, help each other, trust each other, maintain self esteem, contribute to each other, and regard each other.


Team work is seen in Conference, CCA, Examination, Annual function and working every day in a team and so we stand as PIONEER.

And so we are able to keep our students busy 3-4 hours beyond time. It has become the USP of our Institute.

So far we have done FDP on Research Methodology, conference on higher education, QIP based on higher education, workshop on Statistical Tools in RM twice, Workshop on SPSS more than twice, Workshop on MS Excel many times.



We do not believe in negative marketing, believe in doing work, we all are performers, motto is very fair to give quality education, we believe in increasing our line rather than cutting other’s line, action speaks louder than words, dare to experiment, we learn by mistakes, motto is fair.



We believe in our character, our nature, our thinking, our ability, our goal clarity. We have a passion for excellence. Keeping trust, ability, confidence, faith (blind faith) reputation and thankfulness in doctor-patient relationship; the same can be applicable in teacher-student relationship. 

We are machines, converting raw material into finished product.

“Try to become sculpture who converts stones into idol”.








6.7.12- Prof. Durgesh Gaur (12:00-1:30)

Topic: Save me call by a great man:

He spoke on the basic philosophy of Gandhi. Swawalamban and Swadeshi is investment, Mitvatya is saving. Saving should be as per the philosophy of Gandhi. Albert Einstein believed that people in coming generations will wonder that India had a personality like Gandhi. He gave references of Amrtya Sen, Barak Obama who refers Gandhi’s philosophy. 

He also explained the Business Cycle. It is a well known fact that the consumption increases then the saving decreases. Many philosophers in India believe that India is on the path of progression in the night, when the government is sleeping. 

Govt. imposes tax because it has to run the country. If the govt. expenditure increases then interest rate will increase. How government manages all expenditure? Firstly, by increasing the taxes and secondly, by increasing the interest rate. He explained the article of a newspaper that says, “I don’t want to invest in government securities”. 

Economy is in the dark shade. But if we see the positive side then we can prove that our economy is the highest growing economy in the world after China. If the economy is giving return on investment, then only people invest in economy.

He also gave solutions to various problems. We need to work on the expenditure - planned as well as unplanned because all the problems started from here only. 

6.7.12- Prof. Praveen Tiwari (10:30-12:00)

Topic: Assertive Behaviour

It depends on expressing yourself, showing respects to others rights, mutual equilibrim and benefit is important in a relationship, it is expressing emotions, rights, realities, thoughts and boundaries by words

being honest, indirect and certain, using non-verbal comminication for sending the message, it is not universal, it depends on the position and the individual, it is getting social responsibility, it is not the nature of the humankind, it can be learned.“An honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs.” 

He gave a test on Assertiveness and analyzed people by asking questions. 

Types of Assertive:

Non Assertive Behavior (I am not Ok, you are Ok)

Assertive Behavior (I am Ok, You are Ok)

Aggressive Behavior (I am Ok, You are not Ok)

Manipulative Behavior (I am not Ok, You are not Ok)

A “yes” response to the questions indicates an assertive approach. 

He also covered the following topics:

Human Assertive Rights, Why Assertiveness Is Important?, The Myths About Assertiveness, Human Assertive Rights, Why is it difficult to say no?, How to say ‘no’ assertively?, The ımportance of assertıveness ın work place, Techniques in Assertiveness Training etc. 

7.7.12- Dr. Pawan Patni (9:00-11:00 p.m.)

Topic: CHANGE…inevitable

He started his session by showing videos on change. He also gave the house various activities related to change. İt is important to drive the enemies out i.e. anger, fear, jealousy, fight, fright, grievances, resentment etc.  He highlighted on the following topics:

Cultural diversity

Forces of change

Nature of workforce 


Economic shocks

World politics

Resistence to change

İndividual resistance

Cpoying with the change

7.7.12 - Mr. Uday Maitra (11:30-1:00 p.m.)

Topic: Work Culture in Europe

Mr. Uday Maitra who is IIT from New Delhi and IIM from Calcutta and who is working in Europe from more than 30 years delivered a lecture on Work Culture in Europe. 

He told about how Canada uses software and how to use them in projects. In Canada no work is unimportant and every work is respected. He compared the style of working of Europe, Japan and India and told about the interesting differences of various countries as he has worked in 30 different countries. He said timeliness, delivery and meeting deadlines is imperative to success. He focused on R&D of few products, management styles, handling finances and funds etc. in the end, he answered to few questions raised in the house. 

9.7. 12 – Prof. Amrita Chourasia (9:00 – 10:00 p.m.)

Topic: Decision Making

She started with the explanation of mind mapping. She also narrated a story through which the audience came to know on how to take a decision. It is a process of selecting from a set of alternatives a course of action. It is a synonym of managing and is a core of managerial activity. 

She also explained types of decisions: routine and strategic decisions, policy and operating decisions, organizational and personal decisions, programmed and non programmed decisions, individual and group decisions. She also focused on the steps involved in decision making process, process of decision making, identifying the problem, analyzing a problem, how to collect the relevant data, developing alternative solutions, selecting the best alternative solutions, converting decision into action, ensuring feedback and follow up, relationship between planning and decision making, rationality in decision making, creativity in decision making, preparation stage, incubation stage, illumination stage, elaboration stage, some techniques of DM etc. She gave a situation and invited people for discussion to analyze the same and also took a case for analysis.

9.7. 12 – Prof. Veena Dadwani (10:00 – 11:00 p.m.)

Topic: Believe in YOURSELF

BELIEVE is a very powerful word. She showed videos. Belief is to have faith in abilities and reasonable confidence in your powers, sound self confidence. It is related to self realization. At 99 degree the water is very hot but needs one more degree to boil. That one degree is something that is needed. With that steam one can move a train.  The margin of victory is very small in competitive world. The Extra degree is generally the definition of success. The only difference is of good and bad. 

How to believe in yourself? One must have self confidence; it’s an attitude; it’s the most important trait of personality. She talked about how self confidence is initially developed (depends on genetic structure, home environment, friends, teachers, society), strategies to build self confidence, how to use self talk, emphasizing self strength, recognize your own insecurities- rejection, taking risks, bouncing back from your mistakes. It is imperative to look carefully for any hidden agendas, you are unique. One cannot change our color, our gender and our race so never compare yourself. 

Create an invisible wall around you in order to protect the sanctity of your being and work closely with people who make you feel good about yourself. 


10.7. 12 – CA Vijay Thakkar (9:00 – 10:00 p.m.)

Topic: Everyone is an Entrepreneur

Entrepreneurship was started in army to mobilize resources that slowly came down in the society, in business. It is not a science but an art that needs to be inculcated. EDI is one of the Institutes that imparts training to people. Courses change within few years and so we need to learn….... learn……. and learn otherwise a person is out of market, society and family. Entrepreneur is an attempt to create value through recognition of business opportunity, taking opportunity.

There is a change in technology, values, culture, transportation, banking and finance, information collection, education etc. Indian children have the highest Intelligence Quotient as compared to the others in the world.  He also highlighted the personal skills required in entrepreneurship. Commanding with two different segments of degree and skill is also imperative in entrepreneurship. The scope is enhanced for technical job rather than clerical jobs. The expectation of society and business environment has increased. Every woman is a born entrepreneur. 

10.7. 12 – Prof. Pratyasha Jain (10:00 – 11:00 a.m.)

Topic: Leadership as a Fastrack Style

Everything is going on a fastrack way whether it is planning, organizing, controlling etc. Leadership style is important in leadership. She said that a leader is a coach, mentor, communicator, champion. 

She talked about leadership quality, various leadership styles and his focus on motivation, inspiration, reliability, trustworthiness, knowledge, education, creativity, understanding and not afraid of failures. How the feedback is given by fastrack leaders, how quick decisions are taken, their self management, and the style of one minute leader. She focused on Transformational leader, Charismatic Leader, Visionary Leader. She focused on the challenges of leadership, thoughts on leadership, the way successful leaders think, think different

11.7. 12 – Prof. Rashmi Badjatya (09:00 – 10:00 a.m.)

Topic: Job Attitude

In her presentation, she said that all managerial skills will go waste if proper job attitude does not exist in an employee. The session started with definition, its importance and the factors affecting it. Job attitude is determined by both social as well as psychological factors. The question which follows is whether job attitude can be changed or not? “A bad attitude is like a flat tire, one cannot move further until it is changed”. 

She discussed assumptions, importance of job attitude (productivity, admiration, increased energy, boosts customer satisfaction & affects behavior). Job attitude is affected by both external and internal factors which include work environment, people around you, personality and the stress state. To conclude she reminded the house that attitude changes everything though it cannot be done overnight as it is a continuous process similar to learning.

11.7.12- Prof. Kuldeep Singh (10:00 – 11:00 a.m.)

Topic: Strategic Training for Employability and Success (STEP)

In his presentation, he explained strategic training for employability and personal success is a systematic program in assisting management students in career building. He covered strategic training through management lessons and management lessons- strategic training, market demand- employability skills, branding/marketing- training and other activities, personal success- placement/ dream job. 

He narrated various stories and related to management ideologies. He spoke on brushing and polishing skills in communication, teamwork, problem solving, self-management, learning, technology, planning, organizing etc. the skills required not only to gain employment or establish an enterprise, but also to progress within an enterprise and expand employment capability so as to achieve one’s potential. He covered snap shots of resumes and cover letter, interviews, business and interview etiquette, networking etc. it is important to stand out from the crowd.

12.7.12- Prof. Aditi Bhawsar (10:00 – 11:00 a.m.)

Topic: Time Management:

Time management is the process of planning and controlling the time spent on particular activities, in order to enhance effectiveness, competence and output. It includes variety of skills, and techniques used to manage time while completing specific tasks, projects and goals complying with a due date. It includes planning, allocating, setting goals, delegation, analysis of time spent, monitoring, systematizing, preparing, and setting priorities. It is a system that is a designed combination of processes, tools, techniques, and methods. 

13.7.12- Prof. Varun Keshari (10:00 – 11:00 a.m.)

Topic: An Effort to Manage Stress: Prof. Varun Keshari. 

He covered the glass story and said that some sources of stress are unavoidable. You can’t prevent or change stressors. The best way to cope with stress is to accept things as they are. Acceptance may be difficult, but in the long run, it’s easier than railing against a situation you can’t change. Beyond having a positive attitude, one can reduce stress in your life by nurturing oneself. If we regularly make time for fun and relaxation, we’ll be in a better place to handle life’s stressors when they inevitably come.

13.7.12- Prof. Sumit Zokarkar (11:00 – 12:00 a.m.)

Topic: Some Universal Concepts Affecting Human and His Life. He asked a question. What is relativity? It is the tendency to estimate the value of things according to how they compare to other items. Everything in this world is Relative to something and nothing is ABSOLUTE. 

He also said that Change is continuous and non-ending…  The fastest ever changing element of the world is human. Man is a product of circumstances. Human Behavior is Relative, is Changing and is Uncertain.  

14.7.12- Prof. Anish Patel (9:00 – 10:00 a.m.)

Topic: Teachers and Ethics:

The professional educator attempt to produce learning background that nurtures to accomplish the potential of all students. He acts with meticulous effort to exemplify the highest ethical standards and responsibly accepts that every student has a right to an uninterrupted education free from strikes or any other work strike tactics. 

The professional teacher deals thoughtfully and impartially with each student, and look for resolving problems, including obedience, 

and makes a productive effort to protect the student from conditions harmful to learning, health, or safety and endeavors to present facts without misrepresentation or personal prejudice.

 14.7.12- Prof. Aditi Naidu (10:00 – 11:00 a.m.)

Topic: ‘Selecting Appropriate Teaching/Learning Methods at Post Graduate Level’.

The process should begin with an examination of the characteristics of the target population and the topic area to be covered, followed by an analysis of the existing skills of the students. The next key step should be the formulation of a clear set of educational objectives or outcomes – preferably in behavioral terms so that both teachers and students are clear as to what the latter are expected to achieve: such objectives can be either in terms of traditional aims, objectives and learning outcomes or in terms of competence statements. 

 She covered the three basic teaching methods, Lecture Method, Films and Video Presentations, Individualized teaching Methods, Paper based self study material, Group Teaching/Learning Methods: Small Group Activities, Class Discussions, Seminars, Group Tutorials, Participative exercises of the simulation/case study types, Group project work: pros and cons, Choosing the Appropriate Method, Deciding on the Teaching Methods etc. 

17.7.12- Prof. Rashmi Farkiya 

Topic: Coordination and Cooperation: A Key to Success

She started her presentation by narrating a story and taking a case of Japanese and Indians. She also took the example of Tsunami and Kaizen and the Japanese method of treating the same. Without cooperation, coordination is not possible. 

She focused on the need of cooperation, explained the various lessons of management through the story of tortoise and hare and also took the case of Dabbawala, their history, the time taken, number of Tiffin boxes, strength of the staff, their organizational structure, their working style, cost of service, their attitude and approach, the disciplines that the employees have to follow, the coding system, their journey time, set back and bad times they experienced, the Royal visit of Prince Charles, awards and felicitation, and other achievements.   

17.7.12 - Prof. Sadhana Mandloi

Topic: Communication Skills 

Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. 

Communication requires a sender, a message, and a recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the message of the sender.

18.7.12 - Prof. Harsh Tiwari

Topic: Risk Taking Skills

Risk taking is an integral part of business and life, but so few people know how to manage it properly.  The word risk has a slightly negative connotation to it — it implies danger, tension, and possible loss.  But risk also has a positive side, the chance of hitting a big win, of getting more on the back side than you invest on the front side. All risks are not equal, however.  Some risks are just plain dumb, and you should never take them.  But even in those cases, there’s usually some emotional benefit. 

19.7.12 Prof. Kumkum Sinha

Topic: Self Motivation:

She said that motivation is the related to pushing oneself towards desire and ambition, it is the inner power or energy. She coved necessity of motivation, types of motivation through various videos tips to get self motivated and highlighted on intrinsic and extrinsic motivation, positive, negative, financial and non financial. Feeling special, perfect, healthy, happy, powerful, important, intelligent, strong, confident is self motivation. It is a guiding force; it is an inspiration, an important mechanism to reach to the goals. Being your own hero is important.  

On 4.9.12 – Prof. Bhakti Sharma (2:00–3:00 p.m.) gave a presentation on Conflict Management

Conflict management involves implementing strategies to boundary the negative aspects of conflict and to increase the positive aspects of conflict at a level equal to or higher than where the conflict is taking place. Furthermore, the aim of conflict management is to enhance learning and group outcomes. It is not concerned with eliminating all conflict or avoiding conflict. Conflict can be valuable to groups and organizations. It has been shown to increase group outcomes when managed properly

On 5.8.12 – Prof. Sabahayata Jaisinghani (2:00 – 3:00 p.m.) gave a presentation on Happiness. 


 Happiness is a psychological or emotional condition of well-being characterized by optimistic or pleasant emotions ranging from contentment to strong delight. Happiness is a fuzzy concept and can mean numerous things to numerous people. Part of the challenge of a science of happiness is to recognize diverse concepts of contentment, and where pertinent, divide them into their components. Happiness is the unending expedition of life, the unquenchable thirst and the greedy hunger of all human being. Happiness is what we all hunt for, what we long for. But can such ecstasy be nothing but a mysterious state of mind, which is here one flash and gone the next, or is such a positive outlook attainable for a lifetime? Conceivably it is, it just is.

On 6.8.12 – Prof. Ratna Juneja (2:00 – 3:00 p.m.) gave a presentation on Anger Management. 

Anger is a completely normal, usually healthy, human emotion. But when it gets out of control and turns destructive, it can lead to problems—problems at work, in your personal relationships, and in the overall quality of your life. And it can make you feel as though you're at the mercy of an unpredictable and powerful emotion. The instinctive, natural way to express anger is to respond aggressively. Anger is a natural, adaptive response to threats; it inspires powerful, often aggressive, feelings and behaviors, which allow us to fight and to defend ourselves when we are attacked. A certain amount of anger, therefore, is necessary to our survival. Anger can be suppressed, and then converted or redirected. This happens when you hold in your anger, stop thinking about it, and focus on something positive. 

On 7.8.12 – Prof. Nidhi Joshi (2:00 – 3:00 p.m.) gave a presentation on e Commerce. Electronic commerce, commonly known as e-commerce or e-comm, is the buying and selling of products or services over electronic systems such as the Internet and other computer networks. Electronic commerce draws on such technologies as electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. 

Modern electronic commerce typically uses the World Wide Web at least at one point in the transaction's life-cycle, although it may encompass a wider range of technologies such as e-mail, mobile devices and telephones as well. Electronic commerce is generally considered to be the sales aspect of e-business. It also consists of the exchange of data to facilitate the financing and payment aspects of business transactions. B2B (Business-to-Business), B2C (Business-to-Consumer), C2B (Consumer-to-Business), C2C (Consumer-to-Consumer)

On 8.8.12 – Prof. Chetan Raikwar (2:00 – 3:00 p.m.) gave a presentation on Productivity. Productivity is a measure of the efficiency of production. Productivity is a ratio of production output to what is required to produce it (inputs). The measure of productivity is defined as a total output per one unit of a total input. An economic measure of output per unit of input. Inputs include labor and capital, while output is typically measured in revenues and other GDP components such as business inventories. Productivity measures may be examined collectively (across the whole economy) or viewed industry by industry to examine trends in labor growth, wage levels and technological improvement.  

On 10.8.12 – Prof. Suchita Gupta (2:00 – 3:00 p.m.) gave a presentation on One Minute Manager. The One Minute Manager is an easily read story which quickly shows you three very practical management techniques. As the story unfolds, you will discover several studies in medicine and the behavioral sciences which help you to understand why these apparently simple methods work so well with so many people. By the book’s end you will also know how to apply them to your own situation. The One Minute Manager has become America’s national sensation, featured in People magazine, and on The Today Show, The Merv Griffin Show, and other network television programs.


The QIP was conducted by Dr. Mona Tawar